Actually Listening to End-Users: Trijicon

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Actually Listening to End-Users: Trijicon

Candice Horner

How many times has a product come out that made you say, “What the hell were they thinking?” Experienced shooters can quickly spot a bad product, marketing ploy or something that serves no purpose other than to look good. Trijicon wants to change the expected industry approach by taking into account end-user feedback on current and prototype products — in the open, with media present.

William Petty, of Centrifuge Training, was contracted to lead the range portions of the event. Petty said, “This event was important for me because I see the value in companies building the optics we need to shoot instead of what they want to build.” Petty’s opinion lends true to the intentions Trijicon had for the event. Reflex Sight Product Manager, Logan Killam, said, “In the past, Trijicon did not define segments to target, we released optics to a general audience. In the future, we will build optics with a feature set that appeal to a more defined audience by offering products that meet those user’s needs.

While we can’t tell you everything that was discussed, we can say that both the Reflex Sights and Iron Sights product lines were evaluated. Items were mounted on firearms and tested against competitors’ products. Bold move, Trijicon, bold move, and one we respect. Most of the time, companies will do side-by-side comparisons behind closed doors. Trijicon gave us transparency and straight up asked what we liked and/or disliked about their products versus competitors’ products.

Are they the only company in the tactical/firearms world to do so? No, but it’s damn sure a great rarity.

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This may come as a shock, but the smart guys who develop products don’t always get a lot of time behind guns to test them. Jerry Elpedes, Senior Engineer for all product lines, said, “Experiencing firsthand and getting end user feedback was invaluable.” Jerry commented about not being able to shoot often, but this experience has impacted his desire to hit the range more and test the products he helps design. As someone who hears feedback on a regular basis, Southeast Territory Manager for The Evans Group, Jess Roberts, feels that “This proves some of the concepts that are out there and gives us a chance to see what we’re missing in the market.”

So what’s to come of this event? We don’t expect to see drastic changes in the next few months, but if you see a badass product hit the market from Trijicon in the next couple years it’s very likely this evaluation group had a hand in its conception.

Any Trijicon fans out there? What do you like, dislike, or would improve? Anything you want to see hit the market from Trijicon? Let us know in the comments.

Big thanks to the Louisiana State Police Joint Emergency Services Training Center for allowing Trijicon to hold the event on your facility. The LSP JESTC is a sprawling 1600 acre campus that has everything from shooting resources to obstacle courses to a defensive driving track.

There are food and lodging onsite and it’s one of the nicest facilities we’ve had the pleasure to visit.

 

Trijicon is available in a number of places, including:

Amazon Outfitters: https://amzn.to/2UkCCP4 (on the Bang Aisle)
Brownells: http://bit.ly/2L3xZVv
Rainier Arms: https://tinyurl.com/TrijiconRA
Cabela’s: http://bit.ly/2UpvPnn
Midway USA: https://bit.ly/2L5Eeb6
Optics Planet: http://shrsl.com/1c1a4
Sportsman’s Guide: http://bit.ly/2zO4nqx

 

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12 thoughts on “Actually Listening to End-Users: Trijicon

  • April 10, 2017 at 11:19 am
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    Covered turrets on the MRO. PLEASE. My team runs several of them, the elevation/windage knobs keep getting turned.

    Reply
  • April 8, 2017 at 8:25 pm
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    I would like to see improved customer service.

    I have HD sights on two of my pistols. My first HD front sight flew off at round #32. Trijicon would not expedite the replacement. They had my slide another six weeks! I swore I’d never buy from them again but I liked the sights so much I bought another set anyway.

    Reply
  • April 8, 2017 at 1:20 pm
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    The first photo looks like the world’s biggest RMR ever! Makes the ‘interesting’ optics the MACSOV guys used in Vietnam look normal today!

    That being said, aside from some Aimpoint and Leupold optics I own, I love the ACOG and VCOG on my rifles and RMR on my Benelli M4

    Reply
  • April 7, 2017 at 12:46 pm
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    I have a TA-26-SG-10 compact ACOG that was discontinued. I know a lot of people poo-poo the special ring mount, but I love that sight. And why should I be wed to a carry-handle mount if I never ever plan to have a carry handle? To me, I think the TA-26 makes a lot of sense. I wish they would bring it back with more modern mounts. Just offer three QD mounts, HK416 height, 1/2 cowitness, 1/3 cowitness. Also, a version closer to 1x would be nice. And add a diopter focus ring.

    Also, I have this crazy idea that I would like to see a slimmer RMR. Closer in size to the Shield RMS, which is just about perfect. Yeah, get me a Trijicon version of the Shield RMS.

    Reply
  • April 7, 2017 at 12:21 pm
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    2nd pic from the top, is that a set of HDs with a square-notch rear? Id be interested…something about the U-notch messes with my eyes.

    Reply
  • April 6, 2017 at 8:08 pm
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    RMR with a battery port on the top, please. Yeah, it’ll be a little taller, but you won’t need to rezero after swapping batteries.

    Reply
  • April 6, 2017 at 7:52 pm
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    The 1-8×28 AccuPower is one of a kind with a great price point compared to their competition! Been waiting for someone to build exactly what I was looking for!

    Reply
  • April 6, 2017 at 7:20 pm
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    2017

    still not making a true 1x acog

    Reply
  • April 6, 2017 at 6:52 pm
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    I absolutely love Trijicon products, I just wish the VCOG and AccuPower scopes were actually daylight bright like the ACOGs. If they could figure out how to do that, I’d never buy another brand.

    Reply
  • April 6, 2017 at 5:32 pm
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    ACSS Hud DMR Reticle for the AccuPoint & AccuPower.

    Reply
  • April 6, 2017 at 3:28 pm
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    The seriously short eye-relief on the ACOG makes it hard to get a good comfortable cheek weld. It’s great in a vehicle, but outside of that, it is extremely uncomfortable.

    Reply
  • April 6, 2017 at 2:40 pm
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    I find their new 1-8×28 AccuPower scope appealing. The only thing I hate is the segmented ring. I wish this feature can be turned off or an alternative version that doesn’t have this is made available.

    I can’t say enough about their HD night sights. I have the Orange front on every handgun that I carry or use for self/home-defense.

    Reply

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